Our healthy airport commitment

We commit to making passenger and employee health our top priority.

  • Passengers and employees are required to wear face coverings, which cannot have an exhaust valve or vent.*
  • Continuous cleaning with innovative cleaning approaches
  • 4 level approach to disinfection using Tersano, Oxivir, Ultra-Lyte, and Microbial/Probiotic as recommended by our contracted industrial hygienist
  • Disinfection focused on high traffic areas, including escalators, moving walkways, handrails, stairways, baggage carts and kiosks
  • Terminal access is restricted to travelling passengers and employees on shift
  • Floor decals, stanchions and additional signage to help with physical distancing
  • Log of COVID-19 cases within the workforce

We commit to working with our partners to set strong, consistent standards for passenger and airport worker health.

  • Updates via Twitter (@torontopearson)
  • Health and COVID-19 response information available at torontopearson.com
  • In-terminal digital screens, signs, floor decals and public announcements
  • Dr. Edward Wasser joins Toronto Pearson as Chief Medical Officer. The guidance and advice of the Chief Medical Officer is critical to ensuring we are providing science-based solutions for the health and safety of our employees and passengers. Learn more.

We will deploy multi-layered tools and adjust quickly to changes and current intelligence.

  • New filters in HVAC system for more filtered air and increased flow
  • Over 300 plexiglass barriers installed, with a total of 600 planned
  • Touchless technology deployed in kiosks, elevators and bag drops

We will ensure our approach is best in class and aligned with international aviation standards.

  • Using guidance outlined by the International Civil Aviation Organization (ICAO), Toronto Pearson’s measures meet and, in many cases, exceed recommendations

We will explore all innovative and technologically advanced solutions for ensuring the safety of our passengers and employees.

  • A strategic partnership with BlueDot, a leader in advanced data analytics and technologies to predict and monitor infectious disease risks
  • 6 autonomous floor cleaners in use
  • Air quality monitoring stations inside both terminals
  • Virtual customer service officers

*It is mandatory to wear a mask while at Toronto Pearson, but a number of exceptions to this rule are in effect. If you have a medical condition that prevents you from wearing a mask, you are exempt from the rule provided you have a note from a medical doctor that certifies that you are unable to wear a mask for medical reasons. As such, if asked by GTAA Public Safety Officer, Peel Regional Police or a CATSA screening officer, we suggest letting them know that you have a medical condition. Please note, however, that Transport Canada has specific requirements for the use of masks in order to pass through security screening and to board a plane. For more on Transport Canada’s mask requirements, visit https://www.canada.ca/en/transport-canada/news/2020/04/use-of-non-medical-masks-or-face-coverings-in-the-canadian-transportation-system.html

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